Approach to Demand Management Offers Ubiquitous Coverage and Measurable Results
October 19, Washington, D.C., GridWeek 2010 – Silver Spring Networks today announced the availability of two new software applications that provide better management of energy demand to improve the value of Smart Grid investments. The software offerings, UtilityIQ® Demand Response Manager 1.0 and CustomerIQ™ Web Portal 1.5, work in conjunction with Silver Spring’s IP v6-based Smart Energy Platform to enable utilities to interactively engage customers and manage demand. This new, integrated approach to demand-side management, in which Demand Response software communicates with in-home devices over the two-way smart grid network, in real time, enables utilities and their customers to realize new benefits, including easier deployment of tailored demand response programs and more meaningful information about energy consumption and costs.
UtilityIQ Demand Response Manager 1.0 allows utilities to reduce energy procurement costs and potentially defer construction of new generation capacity by providing improved load shed predictability and real-time load management. The software breaks new ground by leveraging Silver Spring’s two-way networking platform with in-home devices to provide real-time data on device status and load-shed potential and real time measurable results. Silver Spring offers this software together with certified in-home devices, project management, program planning and recruitment and installation services for a complete, end-to-end demand response solution for utility clients.
CustomerIQ Web Portal 1.5 enables utilities to directly engage customers to reduce support costs and deliver energy efficiency improvements in meeting overall demand reduction goals. The completely redesigned user interface of CustomerIQ 1.5 transforms the customer’s experience by delivering tangible and substantial value from their smart meters through deep insights into their energy usage and costs. Additionally, normative comparisons to like homes in their neighborhood and compatibility with mobile devices like smart phones and tablets engage customers and provide improved ease of use.
UtilityIQ Demand Response Manager and CustomerIQ have been designed to work directly with Silver Spring’s Advanced Metering infrastructure and software which strengthens the capabilities of each solution. For example, when a utility issues a price alert, it is automatically reflected in Demand Response Manager, CustomerIQ, and devices in the home and leverages interval readings in Advanced Metering Manager to display appropriate billing information to customers. The tight integration among these applications makes Demand Response and Energy Efficiency programs easier and more cost-effective for utilities to deploy and provides customers with deeper insights into their energy usage and costs.
“Working with utility clients across the globe has provided us unique insights into effective DR and energy efficiency programs,” said Raj Vaswani, Silver Spring Networks Chief Technology Officer. “We’ve leveraged this broad learning to develop comprehensive and effective back-office software as well as field and customer education tools. Silver Spring and its utility partners are working to deliver the best experience to energy consumers and this is a meaningful step in that direction.”
- The new UtilityIQ Demand Response Manager software provides DR program definition, rate plan management for price response, load control, device provisioning, and DR event definition and reporting.
- The updated CustomerIQ energy web portal features an improved look and feel, simplified navigation controls, expanded normative comparisons, improved bill analysis and rate plan visualization, and support for mobile platforms. Utility enhancements include role-based functionality, such as views for a utility analyst vs. a customer service representative, and improved reporting and analytics.
- Device testing and installation and customer service tools include HAN device interoperability testing, installer website for installers to verify connectivity with the utility’s back office, and a Program Enrollment Web Site for customers to sign up for the DR program of their choosing.
- The customer outreach toolkit for utilities contains customizable sample collateral, early awareness and outreach campaigns, door hangers and pamphlets delivered at installation that convey customer benefits, as well as immediate energy information for customers via the CustomerIQ portal and usage reports.
Silver Spring will be setting up demos of the new software by request at GridWeek. Interested journalists should contact Sakura Amend at +1-917-355-3531.
About Silver Spring Networks
Silver Spring Networks is a leading smart grid solution provider that enables utilities to achieve operational efficiencies, reduce carbon emissions and empower their consumers with new ways to monitor and manage their energy consumption. Silver Spring provides the hardware, software and services that allow utilities to deploy and run multiple advanced solutions, including Smart Metering, Demand Response, Distribution Automation and Distributed Generation, over a single, unified network. Silver Spring’s Smart Energy Platform is based on open, Internet Protocol (IP) standards, allowing continuous, two-way communication between the utility and devices on the grid. Silver Spring has numerous deployments with leading utilities in the US and abroad, including Baltimore Gas and Electric, Florida Power & Light, Jemena Electricity Networks Limited, Pacific Gas & Electric, Pepco Holdings, Inc., and United Energy Distribution, among others. For additional information, please visit www.silverspringnet.com.
Silver Spring Networks