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Operations Optimizer: Grid Operations

Silver Spring IoT App Store

The rapid proliferation of intelligent grid devices is introducing new layers of complexity across utility distribution systems. Leveraging and maintaining these grid assets is an increasingly complex challenge. As these networks become more connected, grid operators will depend on system-wide visibility from the substation to the network edge. This critical information drives key aspects of grid operations, such as maintenance planning, outage management and outage communications.

Operations Optimizer: Grid Operations allows you to harness the power of smart grid data to improve grid operations, accelerate outage response, and communicate more accurately and confidently with your customers. It includes a set of pre-built use cases designed to pinpoint grid asset and device anomalies, identify and resolve connectivity errors in the system of record, support load planning, and protect assets at risk.

Operations Optimizer is a powerful analytics application that enables utilities and cities to generate insights and develop workflow processes that improve operational efficiency. Operations Optimizer’s unique architecture enables streamlined connectivity with a variety of internal and external data sources, including the SilverLink Data Platform, which reduces the cost and complexity of implementing analytics use cases. The solution’s modules—AMI Operations, Customer Programs, Grid Operations and Revenue Assurance—support a variety of pre-built use cases and provide flexibility to configure new analytics workflows to support future needs.

Operations Optimizer analyzes data from more than 30 million water, gas, and electricity meters, in both AMI and legacy environments, at more than 20 leading utilities.


  • Uses many data feeds, including AMI data, to continuously scan for meter-transformer connectivity errors.
  • Automatically implements corrections in the system of record.
  • Aggregates and analyzes metering loads across the distribution system to identify assets at risk.
  • Calculates feeder losses and estimates technical loss.
  • Closed-loop system uses operational results and machine learning technology to drive continuous improvement in analytical performance.
  • Configurable role-based dashboards provide users with critical information, access, actions and workflows necessary to do their jobs quickly and efficiently.
  • Advanced tools to rank, prioritize and filter events/cases based on probability.
  • Score-based algorithms rank events/cases to help investigators prioritize cases and automate workflows.


  • Reduces the need for costly and time-consuming field investigations.
  • Improves asset protection and safety.
  • Increases reliability of outage detection.
  • Accelerates outage response and service restoration.
  • Improves customer communications during outages.
  • Improves workflow management through user-friendly role-based dashboards.
  • Future-proofed solution leverages modern, Big Data technologies for real-time operational decision response.
  • Delivered as a service, requiring no new software, hardware or equipment.
  • Agile application framework is highly configurable, which enables users to address new use cases as their needs evolve.