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Operations Optimizer: Customer Programs

Silver Spring IoT App Store

The nature of the utility-customer relationship is rapidly evolving with the proliferation of smart energy devices across the grid and in the home. With access to a variety of new service offerings, from utilities as well as third parties, consumers are looking to their utilities to build meaningful relationships as trusted energy advisors.

Operations Optimizer: Customer Programs is a proven solution that helps utilities unlock customer value with advanced tools for planning, delivering and measuring demand-side management programs. It uses proven load disaggregation analytics to better understand customers’ energy consumption habits and provide them with targeted options to improve home energy management and efficiency.

Operations Optimizer is a powerful analytics application that enables utilities and cities to generate insights and develop workflow processes that improve operational efficiency. Operations Optimizer’s unique architecture enables streamlined connectivity with a variety of internal and external data sources, including the Silver Spring Data Platform, which reduces the cost and complexity of implementing analytics use cases. The solution’s modules—AMI Operations, Customer Programs, Grid Operations and Revenue Assurance—support a variety of pre-built use cases and provide flexibility to configure new analytics workflows to support future needs.

Operations Optimizer analyzes data from more than 30 million water, gas, and electricity meters, in both AMI and legacy environments, at more than 20 leading utilities.


  • Segments customers for the programs that meet the needs of the customer and the utility.
  • Uses smart meter disaggregation analytics to detect usage patterns for major appliances such as AC, heat, dryers, pool pumps and water heaters.
  • Models energy use behaviors to predict base load, thermostat set point and lifestyle patterns for enhanced customer segmentation and targeting.
  • Advanced tools to rank, prioritize and filter accounts based on program fit.
  • Analyses DR events to monitor and verify customer participation.
  • Configurable role-based dashboards provide users with critical information, access, actions and workflows necessary to do their jobs quickly and efficiently.
  • Score-based algorithms rank events/cases to help users prioritize and automate workflows.


  • Enhances the efficiency of planning, implementation and measurement of customer programs.
  • Improves customer engagement for demand response, energy efficiency and conservation programs.
  • Provides actionable insights and improved workflow management through user-friendly role-based dashboards.
  • Future-proofed solution leverages modern, Big Data technologies for real-time operational decision response.
  • Delivered as a service, requiring no new software, hardware or equipment.