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ONZO Personalized Customer Insight (PCI) Applications

Silver Spring IoT App Store

Personalized Customer Insight (PCI), a utility facing application, develops an accurate household profile that could inform targeted marketing, more efficient field based operations and personalized customer services engagement. PCI is designed to enable utilities to deliver real outcomes including energy efficiency, reduced cost to serve, new valued added services and increased customer trust and satisfaction.

About ONZO

ONZO is a global leader in consumer energy data analytics. ONZO’s unique approach to science of energy analytics combines load disaggregation with energy lifestyle behavior analysis and probabilistic forecasting to give utilities and their customers unprecedented insights into how, where and when energy is used. Learn More

Provide a clear view of what drives energy spend within the home Personalised messaging keeps households updated and informed Comparison with peers gives context to their spend Help households save energy through efficiency plans relevant to their individual use Better engage customers with personalised goals and challenges.


PCI delivers:

  • Customer profiling and segmentation
  • Tariff cost and profitability assessment based on time of use
  • Energy Efficiency capacity identification
  • Demand Response program assessment and verification