Personalized Customer Engagement (PCE), a customer facing application, is designed to help a utility to develop a highly valued relationship with their customers, for example by providing “My Consumption” data, peer group comparison, actionable recommendations and goal setting.
By helping customers understand how they use energy utilities build trust, and through practical advice and incentives, encourage sustainable changes in consumer behavior.
Personalized customer engagement helps the customer understand:
- What I consume?
- How I compare?
- How can I improve?
- And provides challenges and rewards
ONZO is a global leader in consumer energy data analytics. ONZO’s unique approach to science of energy analytics combines load disaggregation with energy lifestyle behavior analysis and probabilistic forecasting to give utilities and their customers unprecedented insights into how, where and when energy is used. Learn More