HomeBeat Agent helps customer service representatives (CSRs) respond quickly and effectively to the most common inbound customer questions and concerns related to a customer’s electricity usage, specifically, “Why is my bill so high?” It allows utilities to improve customer satisfaction through educating customers about how they use energy throughout the day and what appliances contribute the most to their monthly bill. Using HomeBeatAgent, CSRs can positively identify increased usage during peak, the impact (by appliance) of increased Hot or Cold days throughout the month, key increases in energy costs for the top consuming appliances, and energy trends by day and time throughout the month. This helps consumers understand how their use has impacted their bill, provides an opportunity to onboard offline customers, and allows CSRs to enroll consumers in helpful programs.
Bidgely brings a fresh approach to engaging customers using the right fundamentals – personalized, contextual, timely information delivered through a mobile-first approach – that help drive high program participation and customer satisfaction, and put energy top-of-mind. This approach enables utilities to meet their goals while retaining customers in the face of alternatives to grid supplied power. Learn More