Customer Support

Maximizing Customer Satisfaction

Silver Spring Networks provides multiple tiers of expert technical support through web, phone and email channels

Our objective is to maximize customer satisfaction by responding to, and resolving, your questions or incidents as efficiently as possible. Our ITIL-based front line, back line (Technical Assistance Center), and problem management teams, are staffed with technology and networking experts that work in parallel with our 24 x 7 network operations centers to provide your business with the right level of service at the right time:

  • Telephone support provided during business hours Monday – Friday
  • Priority 1 issues responded to directly 24 x 7 x 365

CUSTOMER SUPPORT IS AVAILABLE BY PHONE AND WEB

Continental U.S.
Call us toll free at +1 888 SSN 9876 (+1 888 776 9876)
5AM – 6PM Pacific, Monday – Friday

Outside of the Continental U.S.
Call +1 669 770 4700
5AM – 6PM Pacific, Monday – Friday

Australia & New Zealand
Call (Aus) +1300 706 769 (Intl) +61 3 9236 5200
8:30AM – 5:30PM Australian Eastern Time Monday – Friday

Web
Connect to us on the web support.silverspringnet.com.

Questions?

Email us at support@silverspringnet.com