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Identifying, Scoping, and Resolving Outages Faster
Utilities have been leveraging technology to improve outage management for years, but the smart grid dramatically increases the resources available to tap.
The Silver Spring outage detection solution combines network capabilities, back-office software, and specialized outage simulation services that enable utilities to more rapidly identify an outage, pinpoint its location and scope its size, and focus crew efforts to resolve it faster.
The Silver Spring smart grid network delivers both the last gasps that initially alert utilities to the outage and, of even greater value, the restoration messages that enable staff to know where outages have been cleared. The company’s patented technology for relaying restoration messages even before the communications network has been fully restored allows utilities to identify nested outages before a crew moves on, saving substantial operational costs.
Silver Spring’s UtilityIQ Outage Detection System software turns raw data from the smart grid network into actionable insights in the utility’s Outage Management System (OMS). The smart grid network provides a tremendous amount of data during an outage, and the OMS software can struggle to accommodate and interpret this significant increase in data. UtilityIQ Outage Detection System provides that crucial filter, delivering only relevant data to the OMS.
To fully leverage smart grid-based outage detection, utilities need to adjust both their systems and their business processes. Silver Spring offers an outage simulation and testing service that enable utilities to model a single-home, feeder-level, or wide-scale outage. Utilities can fully simulate the entire workflow of outage response, including the network behavior for last gasps and restorations, the UtilityIQ Outage Detection System filtering, and the OMS work orders and outage clearing. The simulation testing gives utilities the confidence their systems and processes are in place before the next outage occurs.
