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Energy Awareness

Today, utility customers receive a monthly bill with little or no insight into how they consume energy. Utilities have a unique opportunity to leverage their smart grid rollout to improve the relationship they have with their customers by providing them with an interactive customer web portal. Silver Spring’s CustomerIQ makes it easy and cost-effective for utilities to provide timely and actionable energy information to every residential and commercial customer. CustomerIQ empowers customers to intelligently leverage this information to reduce energy usage, save money, and mitigate their impact on the environment.

Energy usage and costs

Energy usage and costs

CustomerIQ leverages smart meter data to show customers how their daily patterns affect their energy usage and costs. Visual, easy-to-understand graphs and analysis reveals further insights such as how much customers spend on their heating and cooling, the impact weather has on their energy usage and the size of their carbon footprint.

CustomerIQ leverages data from Silver Spring-equipped smart meters or legacy meter reading systems to show customers how their daily patterns affect their energy usage and costs. Visual, easy-to-understand graphs and analysis reveals further insights such as the size of their carbon footprint.

Powerful community comparisons

Powerful community comparisons

CustomerIQ allows customers to compare their usage profile anonymously with similar homes in their neighborhood. Leveraging the power of social influence is a well-known and well-understood technique for motivating customers to change behavior.

CustomerIQ allows customers to compare their usage profile anonymously with similar homes in their neighborhood. Leveraging the power of social influence is a well-known and well-understood technique for motivating customers to change behavior.

Better control of monthly utility bills

Better control of monthly utility bills

CustomerIQ allows customers to set a monthly energy budget and to track their usage against this dollar amount. With its bill forecasting capabilities, CustomerIQ automatically notifies customers whenever they are at risk of exceeding their budget. CustomerIQ also helps customers understand why their bill changed from the prior period, greatly reducing bill shock and high bill complaints.

CustomerIQ forecasts future bills and shows customers how much they have spent on energy during the current billing period. CustomerIQ also helps customers understand why their bill changed from the prior period, greatly reducing bill shock and high bill complaints.

Personalized insight and tips

Personalized insight and tips

CustomerIQ includes a powerful energy advisory engine that provides customers with clear and actionable advice to improve energy efficiency. CustomerIQ also enables customers to better understand how their rate works and quickly predict how changes in usage or enrolling in a different rate plan could save them money.  

CustomerIQ includes a powerful energy analysis engine that provides customers with clear and actionable advice to improve energy efficiency. CustomerIQ also enables customers to better understand how their rate works and quickly predict how changes in usage or enrolling in a different rate plan could save them money.  

Notification and reports

Notification and reports

CustomerIQ can proactively notify customers of important energy-related events such as changes in energy prices. Customers can sign up to receive these alerts by e-mail, on their cell phone, or within the portal itself. CustomerIQ also generates personalized energy reports that can be delivered regularly to customers by e-mail.

CustomerIQ can proactively notify customers of important energy-related events such as changes in energy prices. CustomerIQ also generates personalized energy reports that can be delivered regularly to customers by e-mail.