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CustomerIQ™

One major benefit of the smart grid is its ability to enhance a utility’s capacity to connect with and empower its customers. A robust customer engagement platform is at the heart of that enhanced relationship, providing a multitude of ways to educate, entice, and excite customers.

Utilities need tools to make outreach scalable and cost-effective, and a customer-facing energy web portal is a critical piece of that solution – it enables a utility to provide tangible value to customers in the form of timely and personalized energy consumption and billing information. Utilities can build support for their smart meter rollout by delivering this valuable information in tandem with, or even ahead of, customers receiving their smart meter. In addition to increasing energy awareness,  an energy web portal can help those customers actively engage in available Energy Efficiency and Demand Response programs.

The Silver Spring CustomerIQ customer engagement platform features an interactive web portal that delivers near-real-time energy insights along with weekly email reports and messaging to in-home devices. Utilities can leverage CustomerIQ to provide their residential and commercial customers with a deeper understanding of their energy consumption patterns and costs. Armed with such information, consumers can shift or lower their energy usage, save money, and reduce their environmental impact.

Utilities can offer CustomerIQ even to their customers still on legacy meter reading systems, giving them daily information into their consumption. The platform simply grows in functionality when customers get the more granular data supported by smart meters. And utilities can customize the portal with rate plan information and other details to better tailor their customer programs. With the modular architecture of CustomerIQ, utilities can leverage their investment in the platform to also support customer engagement for Demand Response, Energy Efficiency, and other future smart grid applications such as Electric Vehicle management.

• Read Press Release
• February 16, 2011 - Informed consumers conserve for cash, study says Read More >
• February 14, 2011 - OG&E Finds Time of Use Pricing Sweet Spot Read More >
• February 9, 2011 - Silver Spring’s Energy-Saving Home Experiments Read More >

Empowering the consumer — Simply Smarter.