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Communications Options

When it comes to consumer energy management, one size does not fit all. Highly engaged customers want to access an energy management portal on a daily basis. Other customers may prefer to receive regular energy reports by email or in the mail. Through its broad array of communications options, CustomerIQ provides multi-channel outreach so utilities can meet the information needs of every customer type and maintain engagement.

Customers can get energy information from CustomerIQ via:

• Web portal - The online portal provides a rich, interactive, and engaging experience through any standard Web browser
• Email - CustomerIQ can deliver a weekly energy report to customers via e-mail
• Mobile browser - The full CustomerIQ portal experience is available on smartphones and other mobile devices
• Telephone - Utility customer service representatives (CSRs) can access CustomerIQ to leverage a customer’s energy information when handling calls
• In-home devices - Silver Spring supports a wide range of ZigBee Smart Energy Profile devices that display usage and pricing information relayed via the customer’s smart meter

An essential element of any multi-channel engagement platform is consistent information and presentation. Customers on a time-of-use (TOU) rate plan, for example, should see the exact same pricing information whether they log in to a web portal or glance at their in-home device. Through its integration with the UtilityIQ back-office software suite, CustomerIQ ensures consistency across all channels.